Existing user check-up

On situations when a particular user is already created on Portal One, we should check the following steps:

1. If the email address already registered in our system:

Go to Aviation Hub Portal.ONE > Subscriptions > Manage users

 2. The official and accepted format for creating users is Camel Cases (as per e.g.). It must be checked in each case whether it matches the Azur ID. If the email address register incorrectly, the user will have problems to log in.

Only use the official format when requesting the creation of users on both portals in order to avoid future problems.

3. Make sure that the user has been also added to Azure AD.

Also,  make sure that you are using the right URL for Portal: https://portalone.fuelplus.com/

If all the above steps are correct, and the user cannot log in, the next steps should be followed as presented below:

1. Step: Clear browsing data

Repeat this first step 2-3 times, clearing cache and cookies (control+Sfift+delete) to be sure that the process has been completed. Sometimes it remains blocked /‘loading’ and does not finish the process.

2. Step: Removing cookies from the lock

Just after the first step was made and repeated 2-3 times, please remove the cookies from the browser’s lock as presented below:

  - Click on the lock marked with yellow, next to the Portalone link.

 - A small window will appear where ‘Cookies’ section should be pressed.

 - Again, a new window appears where after selecting the link, ‘Remove’ button should be pressed for all the listed cookies in use if there are multiple.

This may resolve the log in situation.

• Related Articles

• New user registration

  In order to register a new user, the specific mentioned steps should be followed: Go to ADMINISTRATION > USER MANAGEMENT and select NEW. Provide the user details. The first and the last name, the login and the display name, and the e-mail are ...

• Buffered Fuel Tickets

  Situations when Fuel Tickets remain in Buffered as “NOT Checked”. In most cases American Airlines has the problem (in the past). · In most cases the problem comes from fleet registration. We access Buffered Fuel Tickets and Customer accounts. We ...

• Copy Workflow

  Workflows are located here in the supplierONE application: ADMINISTRATION > WORKFLOWS Workflows have a list of standard parameters which determine their behavior. These parameters can be changed so that the workflow reflects the business process more ...